Gift Vouchers:
For guests redeeming a pre purchased gift voucher: to ensure a seamless experience on arrival, once you have completed your booking please contact the property on stay@pghotel.com.auwith your voucher number and booking confirmation number.
Cancellation or Changes to booking date:
The way we make holiday plans has changed a lot recently. A lot of things can change at short notice. So, outside of peak times, we have a short 48-hour cancellation policy, with NO DEPOSITS required upon booking. Who wants to be chasing down refunds right?
If you do cancel within 48 hours of the 2pm check in, you will incur a fee equal to the first night’s rate of stay.
In peak times (school holidays, public holiday periods) we have a 14 day cancellation policy. If you do need to cancel within that period, you will incur a 100% cancellation fee.
No charge for change of dates but note the cost of your stay will be subject to that new rate at time of new re booking.
Charges
Your credit card will be charged for accommodation costs at time of check in. Other incidentals, food, and drink, will be charged to your credit card upon check out. If you are departing outside of reception hours, we will automatically process the costs to the credit card we have on file. A tax invoice of these charges will be emailed to you.
No show policy:
Oops, you forgot to tell us you weren’t coming. Unfortunately, failure to arrive on the booking date specified will result in the cancellation of your booking and will incur a charge equal to the booking’s accommodation cost.
Damages:
We hope you treat our hotel like your home, enjoy the facilities and appreciate the love and planning that has gone into our venue. Every registered guest is personally liable for all charges and remain liable for all damages of the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. Please note that CCTV cameras are operational throughout the venue and property.
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Smoking policy:
People come to Portarlington for the fresh air and sea breeze. Portarlington Grand Hotel accommodation is 100% smoke-free. If there is evidence of smoking in the rooms a fee of $200 will be applied to the guests bill on departure, so we can have it fresh and clean for our next visitors. Where CFA has attended to a false alarm due to smoking in the room, guests may also be liable for the CFA callout fee.
Pets:
Many of us at PGH are dog lovers. Controlled (and adorable) dogs are welcome in the outdoor dining areas. No Pets or dogs are allowed within the internal building or accommodation.
Parking:
If you haven’t arrived by ferry from Melbourne, there is free parking nearby. Onsite parking will be available from late 2022. This parking is not undercover or under security and the entrance is via Fenwick St. Accessible car parks are marked accordingly.
Room Rates:
Room rates and promotions are subject to change, based on availability at time of booking. Always check the rates via our website against your required date.
Minimum Stay:
Min stays may apply during weekends or peak event periods. These conditions will be noted at time of booking if applicable.
Check in / out:
We know you can’t wait to get here! But we do want to make sure the room is spic and span for you.
Check-in time is from 2 pm.
Check-out is no later than 10 am.
Late check-out can be arranged until noon subject to availability and at a cost of $30 per room.
No parties / Loud noise:
Portarlington Grand Hotel has a zero-tolerance policy on parties being held in the accommodation rooms. Come downstairs to The Atrium or Front Bar if you want to celebrate (responsibly) a little longer.
Additional bedding:
Our rooms are designed to optimally fit 2 guests. On the rare occasion, some rooms may fit an extra roll out.
Infants’ cot also available on request. For any of the above enquiries, please contact us on stay@pghotel.com.au
Responsible of service of alcohol:
Portarlington Grand Hotel is committed to the responsible service of alcohol (RSA) to ensure a healthy, safe and friendly environment for our patrons and team members in accordance with all regulatory requirements and with community expectations. This applies to alcohol consumed in our dining areas and accommodation.
